What is Vonigo?
Built for multi-location enterprises and franchises, Vonigo is a field service management platform that has helped countless home service brands put the technology and processes in place needed to scale their business to the next level 🚀 Vonigo provides all you need to run a service franchise at the corporate, brand, and franchisee levels 👍
How to connect Vonigo to NiceJob
Login to your Vonigo account
Contact Vonigo customer support (support@vonigo.com) and ask them to enable the NiceJob integration and allow "Email Promotions".
After the Vonigo & NiceJob integration has been enabled, in Vonigo click “Business Unit” in the left sidebar menu
Under “Business Unit Setup” click “Connect to NiceJob”
NOTE: Email communication settings in Vonigo may need to be adjusted (requires Vonigo Administrator Account)
Click "Setup" in the left sidebar menu > Client > Client Master Setup, you will see Commercial and Residential, click both.
Please send request to support@vonigo.com to set ''Email Promotions' settings for all clients in the franchise.
How the connection works
Once the connection from Vonigo to NiceJob is enabled, the connection will allow you to sync Vonigo with NiceJob. Below are details on how the integration works:
Vonigo syncs Account Contacts, Jobs and Work Orders to NiceJob
When a new Account Contact is added or updated Vonigo syncs information to NiceJob
When a Job is added or updated it is synced to NiceJob
When a Work Order is added or updated it synced to NiceJob
When an Invoice is created for a Work Order Vonigo sends the Work Order as completed to NiceJob
Frequently Asked Questions
What do I do if I think the connection is not working?
Just email Vonigo at support@vonigo.com and let us know! We'll test it and make sure you're up and running.
How do I remove the connection?
Email Vonigo at support@vonigo.com if you’d like to remove the connection.
How do I prevent invites from being sent to certain customers?
Create a Job or customer tag called “noreview” to prevent inviting certain customers.
Does Vonigo send employee data to NiceJob so that my reviews can get automatically attributed to the right employee?
Yes! 😃
If you have team members assigned to Visits or Jobs in Vonigo, we get that data from Vonigo which allows us to automatically attribute reviews received to the right employee. Learn more about employee attribution and how you can make use of it here.
Does Vonigo send booking events to the Engage Widget?
Yes! Your booking events will appear on the Engage Widget on your website. You can set up your Engage Widget here.