When you ask for a review from a customer, they get enrolled in the NiceJob Get Reviews campaign.
They will get a review invite from NiceJob and we'll follow up with well-timed drip emails to encourage them to leave a review. Once they have left a review or have received all of the messages they will automatically exit the campaign. ✉️
There's three options to easily remove someone from a campaign manually:
↩️ Unenroll - Remove the contact from the current campaign they are in. Once a contact is unenrolled from a campaign, they can't be enrolled in a campaign again for 6 months.
🚫 Block - Remove the contact from the current campaign and prevent any future invites from NiceJob.
🗑️ Delete — This removes the contact from NiceJob along with their invite history. Please note that deleting a contact does not block them permanently: they may be added and invited again in the future through a new invite or an automated CRM sync.
To Unenroll a single contact from a campaign
Go to the people tab or https://app.nicejob.com/people
Find the customer on your People page—or quickly locate them using the top-right search bar to search by name or email. 👍
Click the name of the person you would like to remove. (this will open the person profile where you can see all the customer journey events we have for that contact)
Click "unenroll" under campaigns
How to Block a Contact and Stop All Future Messaging 🚫
Go to the people tab and find the customer you would like to block.
Click the name of the person you would like to block.
Click the (...) next to the customer name in the left hand corner and select block.
How to Unenroll or Delete Multiple Contacts from Your NiceJob Account
Navigate to the people page
Select the check box next customer name you want to unenroll or delete
3. To delete the selected contacts click More and select delete.
4. to unenroll the selected contacts click more and selected unenroll
5. Select the campaign you would like to remove the customer from. Click Next and then Unenroll.
Have More Questions
Reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com.