Through your NiceJob Company Settings, you’re able to:
Set your team member's level of access at the point of inviting them to your account 👍
Edit the access of each of your team members once they have accepted the invitation to your account
How to add a team member to one location
To do this, simply head into the Company Team (Settings > Company & Plans > Company Team) 🤵
To invite your team member, enter their name, email, and select the level of access you would like to give them.
While their invitation is pending, you will see an 'invitation pending' label next to their name. This means they are yet to accept the invite.
Once your team member has accepted the invite, you can edit their access using the toggle on the right-hand side.
What do each levels of access mean?
No access adds your team member to the Team Leaderboard without inviting them to create an account with NiceJob.
Team members are limited to access of customer actions. Like sending review invites.
Managers have access to all NiceJob account features except adjustment of Billing settings.
Owners have full access to all NiceJob features.
Adding team members to multiple locations at once.
The NiceJob account owner has the ability to invite team members access all companies in account through the Account Team tab (Settings > Account Settings > Account Team).
When you add someone to an Account / Profile Team, they automatically inherit access to every single location linked to that account—including any locations you add in the future. We recomend this
For organization-wide managers: Add team members to the Account level only if they need global control across all current and future locations (e.g., regional managers, primary account admins, or agency owners).
**Once a team member has been added to the Account Team, they are no longer removable on the Company Team and must be removed at an account level.**
Are team members that are listed in the leaderboard the same as team member users on my account?
Not necessarily. Any team members that you add to your account (via the Company Team page here) as users will automatically be added to the Team Leaderboard as a team member. However team members that are listed on the leaderboard due to review attribution are not users by default, and will only show up as team members with access if you invite them or edit their access via the Company Team page.
Why is a removed team member still showing on the Leaderboard? 🎖️
If a team member you removed from your company profile still appears on your Team Leaderboard, it is usually due to one of two reasons:
1. Removing a user from "Company Team" does not remove them from the Leaderboard
Removing an employee from your account access settings (Settings > Company Team) revokes their account login, but it does not automatically hide them from the Leaderboard if they have past reviews attached to their profile.
To hide them from your active board:
Go to the Insights tab and select Leaderboard.
Click Archive and Deactivate next to the employee's name.
Note: This moves the employee to your Hidden List, keeping your active Leaderboard clean while preserving all historical review data.
2. Duplicate email addresses from a CRM sync
NiceJob uses email addresses as unique identifiers for team members. If an employee was added manually or synced from a connected CRM (such as Jobber or Housecall Pro) using a secondary or alternate email address, they may still appear on the board under that second profile.
To resolve this:
Check the email address linked to their review attributions.
Locate and select Archive and Deactivate on any duplicate profile remaining on the Leaderboard page.
If you require any assistance along the way, message in the blue chat bubble or send us an email at support@nicejob.com.