NiceJob makes it extremely easy to respond to reviews directly on the Stories dashboard! 😊
Once you've connected all the review sites you would like to collect reviews for, NiceJob aggregates all the incoming reviews in your Stories dashboard. Here, you're able see and reply to all the different reviews you receive.
You can respond to both Google and NiceJob reviews directly from your NiceJob account. 🌟
For other review sites, such as Facebook, you will be redirected to the original post on that platform and must reply directly on the site where the review was left. 👌
Why reply to reviews?
It is important for businesses to manage their reputation in order to improve search rankings and turn website leads into sales. Responding to both positive and negative reviews allows you to build your business's reputation. 🚀
Responding to reviews:
Increases trust with potential customers
Improves visibility in Google Maps
Strengthens local SEO signals
Shows professionalism—even on negative reviews
Increases loyalty and repeat business
How to Respond to Google Reviews (Starter Plan)
Locate the review you want to respond to. To make this easier, use the helpful filters on the left side of the screen. For example, you can filter by the review site where the review was left or whether the review already has a response. 📝
Click the Reply icon at the bottom right of the review card.
For Google reviews, AI will help craft a tailored response based on the feedback left by the customer. 🦾 This makes responding to reviews a breeze and saves valuable time spent thinking about what to say. 🧠
From here you can ask the AI to rewrite it, or clear the draft and write your own response. ✏️
If you are happy with the response, click Send Reply.
And voila! Your response will automatically publish directly to your Google Business Profile! 🎊
⚠️ Please note: AI suggestions are only available for Google reviews. For reviews left via NiceJob, you will need to type your response manually. For reviews left on other sites, you will be prompted to respond directly on the platform where the review was posted. 👍
How to respond to reviews Pro Plan
If you are on the NiceJob Pro Plan, you can set up Automatic Review Responses to automatically generate and post replies for you on your Google business profile (no button clicks needed). 🖱️
To turn on Automatic AI review responses:
Navigate to Settings>>Product Settings>> AI Reply
Configure your prefer settings and turn Auto Reply on. 👍
3. Click Save, and voilà! Auto-Reply will automatically respond to all eligible Google reviews from the past 24 hours every day around 6:00 PM EST. 🎊
Want to be in full control of your review responses? Awesome! Simply make sure AI replies is off and use the manual steps above to respond to your reviews.
⚠️ Please note: Auto-Reply is only available on the Pro Plan
FAQ
Can I adjust the Suggested AI response settings?
To adjust the default tone, voice, or length of suggested AI responses, navigate to Settings > Product Settings>> AI Reply
Can I edit my review response from NiceJob once it has been posted to Google?
NiceJob is not able to edit review responses once they have been posted to Google. In order to to edit a response allready posted to Google please login to the review site the response was left and make the edits from there.
How do I responded to negative reviews?
Wondering how to reply to negative reviews? 🤔
Check out the NiceJob Blog!
I am on a starter plan and AI did not suggest the response?
It is possible that you are on one of our legacy plans. Please note that legacy Starter Reviews plans do not include AI suggestions. You can check which plan you are currently on by navigating to Settings > Billing > Plans. If you'd like to explore your options, our NiceJob team would love to chat about our different plan choices to find the best fit for you and your business! 📈
I have Google connected, so why can't I respond to reviews from NiceJob?
It's possible you connected Google using the Review Site URL (RSV) link. For NiceJob to reply to reviews on Google, it requires full more permission to post on your behalf. If you'd like to manage and respond to Google reviews directly inside NiceJob, please upgrade your Google connection in your product settings.
I'm getting an error that says "Please try again later" when responding to a review. Why is that?
The most common reason for this error is that the review was removed from Google. When NiceJob imports a review from a third-party platform, a copy is saved in your profile for your records. However, if the review was removed from Google, either by the customer who submitted it or by Google itself, NiceJob can no longer post your response to Google. Because the review no longer exists. 💨
Have more questions?
If you have any further questions or need assistance, please don't hesitate to reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com. We're always happy to help! 😊