NiceJob has created templates for the messages that send out to your customers automatically. They were carefully crafted to catch the attention of your customers in short and simple text, and designed to achieve your goals.

However, you know your customers best, so if you feel the need to edit the messages they will receive and when they will receive them then of course you can do that 😊

In this help article we will show you:

☝️ Click on the links to jump to the right section ☝️

First, you need to navigate to the edit state of your campaign.

To do this, go to the Campaigns tab and click on the campaign you would like to edit.

Next, click 'edit campaign' in the top right hand corner.

Now you are in the edit state of your campaign ✎

To edit the content of your campaign messages, simply click on the message card that you want to edit, and click on the underlined preview text to open the content editor.

To edit the text, just click into the text field and start typing 😃

Note: We HIGHLY recommend not changing the message to be longer than the original message template. Long messages are one of the ways that customers are turned off from acting on your call to action!

You can add media to the message by hovering over the place where you would like to add it. Next, click on the '+' icon on the left hand side of the text field, and select the media you would like to insert.

Here are the media options you have and what they mean:

Add an image

You can upload an image from your device, or import your company logo into your message from your Company Settings if you have already uploaded it.

Add a button

You can insert a button in your campaign message that either takes your recipient through the Get Reviews invite funnel. Or the Get Referrals funnel if you have signed up for our Pro Plan.

* Please not Custom URLs and Custom links are not supported at this time. Adding a link that is not a NiceJob link may result in your campaign messages not being delivered.

Add a story

When you add a Story, this drops a widget into your campaign message that shows your recipient's latest published story.

If no story exists, then nothing will be displayed in the campaign message.

Example use cases of this widget:

Add a divider

Adding a divider to your campaign message simply helps format that message and make it easier for your recipient to read. Here is an example of a divider in use:

A merge tag is a field that is dynamic based on available data on your recipient, the sender, or your company, e.g. Name, Company Name, Company Website or Sender Name.

You can enter merge tags into your campaign message that will populate with the data if available. If the data is not available, we offer the opportunity to add a fallback that will display instead of the data. Alternatively you can leave the fallback blank, and we will show nothing if no data is available.

To add a new step to your campaign, click on the 'add step' button under your existing steps.

Next, choose the message type: SMS or Email.

If you choose Email, you can decide between a Professional or Plain Text format.

Professional email format:

This contains HTML that makes the email look more polished and business-like.

Plain text email format:

This email type is less formatted, and makes the email look more personal like it has come directly from a person rather than a company.

To delete an existing step, click on the step you would like to delete, which will expand the card. Click on 'delete' in the bottom right hand corner of the card, and confirm 'delete'. Then save your campaign ✅

The delay on a step indicates the length of time between that step being sent and the previous step being sent.

For example, if Step 2 had a delay of 5 days, then Step 2 would be sent 5 days after Step 1.

To edit the delay, click on the step you would like to edit, which will expand the card. You can edit the delay by clicking in the delay field and type the number of days you want 🕗

We have carefully created the optimal campaign strategy for getting you more reviews and would therefore recommend that you keep all of the messages to be the most successful.

However if you would like to reduce the number of campaign messages sent, you can pause any one of them by toggling off the step you would like to pause and then hit 'Save' in the top right hand corner of your screen.

If you would like to pause some of your campaign messages, please reach out to the Success team and we'd be happy to help you strategize which messages to pause 😊

Messages will automatically default to using the company owner's name in signatures. If you'd like to use a different name in your communications to your customers, please add that name in Settings > Company. Towards the bottom of that page, there is an option to enter a name. Any name entered here will be used as the owner's name in the communications sent by NiceJob.
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Alternatively, the owner's name can be changed by opening the campaign editor, deleting the yellow "owner name" merge tag, and entering the name you would like to appear.

The NiceJob Campaign editor does not allow custom links at this time. Only the NiceJob review invite or referral invite links are available to our customers in the campaign editor. Adding a custom link, like a company email or a direct link to a review site, may result in your campaign messages not being delivered. 🚫

If the NiceJob campaigns or links are not meeting your needs please contact our support team at support@nicejob.com or the blue bubble located in the bottom right corner of the app and of the website we will do our best to provide a solution that works for you and your business. 🙏

You need to hit Done on the message card, then Save in the top right-hand corner, and then select Set Live in the pop-up to save your changes.

If you've done this and still don't see your most recent changes, try refreshing your browser. 🔃 Sometimes, a quick refresh is all it takes for the changes to appear.

Please reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com. 😊
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