The connection with ConvertLabs is activated within the ConvertLabs platform.
How to set up the integration:
Be sure you have both an active ConvertLabs account and have activated your NiceJob free trial or standard plan. Click here to sign up for NiceJob.
Once set up on both platforms, navigate to Settings → “NiceJob integration” in ConvertLabs or click the “Connect Now” link above.
Click the “Connect to NiceJob” button.
You will be prompted to log in to NiceJob. Once logged in, a confirmation screen will explain what data ConvertLabs requests access to from NiceJob. Click “allow” to finalize the integration.
You’ve now connected ConvertLabs and NiceJob! 🎉
Frequently asked questions
What does the ConvertLabs & NiceJob integration do?
Automatically send review invites to your customers shortly after their Booking is charged.
Any new ConvertLabs contacts will be synced to NiceJob after their Booking is charged – no need to spend time entering them in both spots!
What data does ConvertLabs send NiceJob?
Bookings
People (Customer details)
Employees (Service Provider)
Does ConvertLabs send team member data to NiceJob so that my reviews are automatically attributed to the right team member?
Yes, team member data is linked to each review, and you can view team member reviews on NiceJob’s Insights & Leaderboard! Learn more about team member attribution and other ways to use it here.
Does ConvertLabs send booking events to the Engage Widget?
Yes! Your booking events will appear on the Engage Widget on your website. You can set up your Engage Widget here.
Can I prevent certain customers from receiving a review invite?
Not yet, but we are working on it! Don’t worry, though. Our system recognizes repeat customers and will not send your customers more than one review invite within six months.
Additionally you can block customers directly in NiceJob.
What are my options for when the invite goes out?
After their Booking is charged in ConvertLabs. This is the best and only automatic review invite trigger for ConvertLabs.
Can I just bring over my contacts from ConvertLabs to NiceJob and manually send the invites out?
Yes! Please reach out to our support team, and we will set you up with manual review invites.
How many invites get sent out?
How do I check if my ConvertLabs review invites are sending?
Maintaining a steady stream of review invites is essential to getting the best results from your account. You can verify that review invites are being sent properly by checking your insights tab, running a test job, or troubleshooting your settings.
1. Check the Campaigns & Insights Tab
View Activity Counts: Go to Insights > Campaigns (or click the Campaigns tab) to monitor overall campaign volume. Set the date filter to Past 28 days or Past 365 days to see your recent invite volume.
2. Run an Integration Test
Complete a Test Job: Complete a test job or visit in your connected CRM.
Verify Syncing: Within 15 minutes, the test customer will appear at the top of your People page with an activity entry confirming their first review invite was queued or sent.
🛠️ What to do if review invites are missing
If invites are not going out as expected, check these common fixes:
Check Campaign Status: Go to the Campaigns page and verify that your campaign toggle switch is set to green (Enabled).
Reset App Connections: Navigate ConvertLabs, disconnect your connected CRM, and then reconnect it to refresh background syncing.
Need Help?
It's very important to us that you get the full value of your subscription. If you are concerned your account isn't working as expected, please reach out through the chat bubble in your app or contact us at support@nicejob.com. Our Customer Success team will happily conduct an account audit to ensure everything is running smoothly.
Have More Questions
Reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com.