All Collections
Removing a Customer from a Campaign
Removing a Customer from a Campaign

How to unenroll or unsubscribe a customer from a campaign to prevent them from receiving further review invites.

Alastair Day avatar
Written by Alastair Day
Updated over a week ago

When you ask for a review from a customer, they get enrolled in the NiceJob Get Reviews campaign. 

They will get a review invite from NiceJob and we'll follow up with well-timed drip emails to encourage them to leave a review. Once they have left a review or have received all of the messages they will automatically exit the campaign.

There's two options to easily remove someone from a campaign manually:

  1. Unenroll - Remove the contact from the current campaign they are in. Once a contact is unenrolled from a campaign, they can't be enrolled in a campaign again for 6 months.

  2. Block - Remove the contact from the current campaign and prevent any future invites from NiceJob.

To do either of these options follow the following steps: 

2. Select the person you'd like to remove

3. Click "unenroll" under campaigns


4. Click "block" in the drop down next to the customer name in the top left

Note: Deleting a contact should only be done if you were planning to re-invite them to a campaign, as it removes all their history in NiceJob. See How to Restart a Campaign for a Customer

Did this answer your question?