Billing and Access 💳
Cancellation takes effect immediately: As soon as your cancellation is processed, your subscription will end right away and all future recurring charges will stop. You won’t be billed again unless you decide to reactivate your account.
Access to features will end: After cancellation, you will no longer be able to use any of NiceJob’s fantastic features, such as automated review invites, campaigns, AI Replies, social proof popups, insights, and website widgets, until you choose to reactivate your subscription. 🌟
Legacy pricing details: If you are currently enjoying an older or grandfathered plan rate, please note that canceling your account means you will lose that special pricing. If you decide to come back later, you will need to select from our current available plans.
Your Reviews, Website Widgets, Account, and Data
Your account remains saved: When you cancel, your business profile, past campaign history, and collected reviews are all preserved. Your account will still be active, with the main features simply paused behind a paywall. This makes it very easy to reactivate whenever you’re ready.
Your reviews stay with you: Any reviews you’ve gathered on external platforms like Google, Facebook, or industry sites will continue to be visible there. Canceling NiceJob does not remove your existing public reviews. Those are your hard earned reviews and will stay on the review site they were left on. ❤️
Automated campaigns will pause: All active review campaigns, follow-up sequences, and social media auto-sharing will stop immediately once you cancel.
Website widgets will stop working: Since cancellation takes effect right away, any NiceJob widgets on your website, such as review widgets, badges, or social proof pop-ups will no longer display or function. We suggest removing the widget code from your site to avoid empty spaces or broken elements for your visitors. (Want to keep using our widgets, ask us about our widgets options)
Looking for a Temporary Break? Consider a Payment Pause ⏸️
If you are experiencing a slow season or just need a temporary break without losing your current plan rate, we offer payment pause options for short periods as an alternative to canceling. Pausing lets you temporarily hold your billing and return smoothly when business picks back up.
Please note: If you choose to pause your account, your payments will automatically restart at the end of the pause period. Reach out to our team before canceling to set up a pause or confirm your pause end date.
How to Reactivate Anytime 🚀
If you do cancel and are ready to start winning more reviews again later, you can restore your access in just a few clicks:
Log in to your NiceJob dashboard.
Navigate to Settings > Account > Plans (or go directly to app.nicejob.co/settings/account/plans).
Choose a current plan to reactivate your account
Or, use the Upgrade button on the left bar 😊
Please note only account "Owners" are able to access billing pages in NiceJob.
Frequently Asked Questions
Does pausing my campaign cancel my account?
No. Pausing your review campaigns inside the dashboard only stops new review invites from going out. Your subscription remains active and you will still be billed as normal. To pause your billing or cancel your account, you will need to reach out to our team directly.
I canceled, why am I still getting review notifications?
Even after your NiceJob subscription is canceled, your connected accounts (like Google or Facebook) remain linked in the background so you don't lose your setup if you return, and you may still receive alerts when new public reviews come in. You can stop these notifications anytime by logging into your dashboard and adjusting your notification preferences under Settings>>Personal
What if I paid for a full year upfront?
If you requested an annual upfront plan through our team, your account cannot be canceled early during that initial 12 month term. Once your first year is complete, your subscription automatically switches to a standard month to month plan, at which point you can cancel anytime.
What if I haven't used my account recently?
Like most online subscription services, NiceJob bills based on active account access rather than monthly usage. Meaning active subscriptions continue as scheduled even if you haven't logged in or sent review invites recently. Because it is super important to our team that you get the full value out of your subscription, please reach out to us anytime you feel like you aren't seeing results or need help getting your account running smoothly.
Need Help or Have Questions? 💬
Whether you want help getting more out of your account, need to set up a payment pause, or have questions about your billing cycle, our team is always happy to help:
Call us: +1 888-336-9082
Book a call: Schedule a time with our Success Team