How Many Review Invites Get Sent? 📬
NiceJob sends automatic texts 📱 and emails 📧 to help you get reviews from your customers!
Here is a simple breakdown of how many messages your customers will get by default.
🗓️ Default for Accounts Joined BEFORE October 2026
If you give us... | Texts Sent | Emails Sent | Total Messages |
Email + Phone 📱📧 | 1 Text | 3 Emails | 4 Messages 🎉 |
Email Only 📧 | 0 | 3 Emails | 3 Messages 👍 |
Phone Only 📱 | 1 Text | 0 | 1 Message 👌 |
🚀 Default for Accounts Joined OCTOBER 2026 or Later
New accounts get our Super Campaign ⭐! This automatically sends extra text follow-ups if you don't have a customer's email.
If you give us... | Texts Sent | Emails Sent | Total Messages |
Email + Phone 📱📧 | 1 Text | 3 Emails | 4 Messages 🎉 |
Email Only 📧 | 0 | 3 Emails | 3 Messages 👍 |
Phone Only 📱 | 3 Texts | 0 | 3 Messages 🚀 |
🛑 Good to Know: As soon as a customer leaves a review, NiceJob stops sending them reminders right away!
Customizing Your Campaign Messages ✏️
Want to change what your review invites say or double-check your current message count? You can easily edit your messages or view your exact sending schedule right inside your dashboard!
Here is how to check and edit your campaign:
Click on Campaigns in your main menu. 🗂️
Select Get Reviews. ⭐
Click Edit Campaign to see your full schedule and customize your text or email wording!
Learn more about how to edit your messages here
How Message Timing Works ⏰
When you start a campaign, NiceJob sends your review invites automatically on a clear schedule so you don't over-message your customers! Here is when each step goes out:
Step 1: Initial text message sent immediately when enrolled 🚀
Step 2: First follow-up sent 2 days after Step 1 📩
Step 3: Second follow-up sent 5 days after Step 2 📬
Step 4: Third and final email sent 5 days after Step 3 🏁(if customer is invited with both phone and email)
And of course the timing of the messages can be changed. 👍
💡 Fun Fact!
Did you know NiceJob automatically picks the best time to send your messages? 🧠 We study data from thousands of sent invites to learn exactly when customers are most likely to click and leave you a 5-star review! By letting our smart system manage the schedule, your messages land at the perfect time to get you the best results! 🏆🎯
FAQ
Will NiceJob Send Messages at Night? 🌙💤
Nope! We make sure not to wake up your customers in the middle of the night. 😴 NiceJob automatically pauses sending messages during our "Quiet Hours":
📱 Text Messages: Paused from 9:00 PM to 7:00 AM
📧 Emails: Paused from 7:00 PM to 8:00 AM
If an automated invite is triggered overnight, NiceJob holds onto it and sends it first thing the next morning! ☀️
⚡ Quick Exception: If you manually send an invite yourself (like from the Stories tab) late at night, it will send right away!
What Happens When a Customer Leaves a Review? 🎉
NiceJob uses smart Customer Matching software to automatically track incoming reviews. We match the name on the review to the name on the invite.
Here is how a customer finishes or leaves a campaign:
⭐ They Leave a Review: As soon as a review matches a customer on your contact list, NiceJob automatically stops sending them any more reminders!
🛑 They Unsubscribe: If a customer clicks "Unsubscribe" or replies "STOP", NiceJob automatically stops all future messages to them immediately! 🚫
🏁 They Complete the Steps: They receive all the messages in your sequence.
👤 You Stop It Manually: You manually remove them from the campaign inside your dashboard.
Will NiceJob Send Messages to My Repeat Customers Every Time I Finish a Job? 🛡️
Nope! NiceJob is built to protect your reputation and keep your repeat customers happy. We have strict rules in place to prevent repeat enrollments:
⏱️ 6-Month Cooldown Period: Once a customer finishes or leaves a campaign, NiceJob automatically stops new review invites to them for 180 days (6 months).
🚫 Duplicate Protection: Customers allready added to NiceJob will not be duplicated if added again. If you've added new details to the existing customers, their information will be updated in their NiceJob profiles. We track duplicates by email.
🛑 Instant Auto-Stop: The second a customer unsubscribes, or replies "STOP", all future reminders stop right away!
🔄 Need to Re-Invite a Repeat Customer Early?
If you just completed another job for a returning customer and want to send them an invite before 6 months are up, you can easily bypass the cooldown:
⚡ Option 1 (Easiest): Use the Cooldown Override toggle when enrolling them from your People or Stories page!
🗑️ Option 2: Delete the contact from your People tab, then re-add them on the Stories page.
What Do the Messages Look Like? 👀
Want to see exactly what your texts and emails look like before your customers receive them? You can preview every single message right inside your account!
Here is how to view your messages:
Go to Campaigns in your main menu. 🗂️
Click on Get Reviews. ⭐
Click Edit Campaign. ✏️
Simply click on the message card that you want to edit, and click on the underlined preview text to open the content editor.
Of course, any questions you have about are welcome!
Reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com.