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Getting Started with NiceJob AI Voice (Leads)

How to setup your Ai Voice to capture missed calls

Written by Joel Pike

What is NiceJob AI Voice?

NiceJob AI Voice is an intelligent assistant designed specifically for home service contractors. It acts as a 24/7 safety net that replaces traditional voicemail. Instead of callers hanging up or leaving missed messages, the AI answers, explains your services, answers common FAQs, qualifies their project details, and alerts you immediately so you can close the job.

Key Benefits

  • Never Miss a Hot Lead: Answers calls when you are on a ladder, driving, or after hours.

  • Instant Hot/Cold Alerts: Get an SMS text message the moment a high-intent lead finishes calling, so you can call back within minutes.

  • Pre-Trained on Your Business: The AI automatically scans your website and reviews to understand your business, services, and reputation.

  • Keep Your Phone Number: No need to change numbers on your truck or Google profile—it works seamlessly via call forwarding when you don't pick up.

Step-by-Step Setup Guide (Under 15 Minutes)

  1. Navigate to AI lead qualifier settings: Inside your NiceJob dashboard, Product settings: https://app.nicejob.com/settings/product/ai-lead-qualifier

  2. Review Business Details: The AI will crawl your website and existing NiceJob reviews. Review the auto-populated services, service areas, and common questions, and edit or add custom notes as needed.

  3. Select Your Voice: Choose from our voice library to pick the tone and regional accent that best represents your local market.

  4. Set Notification Rules:

    • SMS Alerts: Recommended for Hot and Warm leads for rapid callback.

    • Email / Daily Digest: Recommended for tire-kickers, out-of-area requests, or cold inquiries.

  5. Set Up Call Forwarding: Follow the on-screen instructions for your cell/office carrier to forward unanswered or busy calls to your dedicated NiceJob routing number.

    1. Further details available here: https://help.nicejob.com/en/articles/17039464-forward-missed-calls-to-your-ai

Reviewing Calls and Providing Feedback

Every inbound call is logged under the AI Leads dashboard as well as linked in your lead notifications. For each call, you can:

  • Read the AI-generated summary and qualification tags.

  • Listen to the complete call recording.

  • Submit feedback on the AI’s answers or scoring to help hone future conversations.

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