By default, once one of your customers enters or completes the "Get Reviews" campaign, they cannot re-enter it for 6 months ⏳. At NiceJob, we call this the cooldown period 🆒.
Why? 🤔 This safeguard prevents your business from accidentally enrolling the same customer in the same campaign too frequently, helping you maintain a great relationship and avoid turning a happy client into an annoyed one.
Need to reach out sooner? ⚡ Don't worry—you can manually bypass the cooldown period whenever necessary! 🛠️
How to Override the Cooldown from the Stories Page ⚡
Step 1: Head over to the Stories page and click Invite Customer 📩
Step 2: Pick the campaign you want to invite them to (for example, choose Get Reviews if you want to ask for another review) ⭐
Step 3: Search for your customer by name, email, or phone, then click their name.
💡 Quick heads up: If they’re currently in a cooldown period, you’ll see a little note telling you how many days are left!
Step 4: You’ll see a pop-up asking if you want to skip the cooldown—this just double-checks that you mean to skip the cool-down. If you want to send the invite Go ahead and click Skip and Invite ⏩
Step 5: One final click. 🖱️ Hit the blue Invite button and voilà! Your customer is officially re-enrolled in the campaign 🎉
The classic way to restart a campaign for a customer
If you’ve been with NiceJob for a while, you might still prefer the classic method you're used to. 🕰️ You can still restart a campaign for a customer using these steps: 🔄
To send them another invite and enter them into another campaign, you can delete them as a customer in the People tab, and then re-add them in the 'Stories' tab (Stories> invite customer). This leaves asking customers to leave you a review again within 6 months up to your discretion.
FAQ
Q: What if I have a lot of customers I want to restart a campaign for?
A: Yes! Bulk actions are available on the People page. Check out our guide on How to Send a Review Request from the People Page to learn more! 👥
Q: Can I still use the classic way to restart a campaign for a customer?
A: Yes, of course! Feel free to use whichever method is easiest for you. 👍Deleting the customer and re adding them from the Stories Page will still work.
Q: What if I want to edit my cooldown period or disable repeat enrollments altogether?
A: You sure can! Check out our article What does 'repeat enrollments' mean? to learn how to adjust those settings. ⚙️
Q: What is the default cooldown period for other campaigns?
A: If you're on the Pro plan, you have access to extra automated campaigns (like Referrals Pro, NPS, and custom follow-up sequences). Each Pro campaign has its own default cooldown timeframe to keep messaging balanced, but you can override the cooldown for any Pro campaign using the exact same steps on the Stories page! 💼✨
NPS: 1 month. This is shorter than the standard 6-month cooldown for reviews because regular feedback is essential for tracking service trends. 📊
Get Repeats: Flexible—it depends on how many months after service you choose to wait before following up. 🔄
Referrals Pro: 90 days. 🤝
Have More Questions
Reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com.