After Activating AI Replies in your account, you'll see an updated reply icon on Google Reviews in your Stories tab 🌟
Clicking this will automatically prompt a Review Reply from our AI system to fill into the box for you 😃
Give it a read and if you're happy, just hit Reply!
If you're looking to get more out of your replies, you can customize your replies in the Ai Reply settings in account here:
https://app.nicejob.com/settings/product/reviews/ai-reply
You can choose:
Tone
Voice
Length
After you've made your selection, any new generated replies will use your updated selections to customize your replies 😃
Tired of having to reply to each review yourself? Then simply turn on auto-reply with our Pro plan!
On the bottom of the settings page you can find this section:
You can select which reviews you'd like it to reply to automatically, and set it to "On".
Just remember to Save your settings on the top of the page once you're done! 🙏
Please note: The PRO plan is our highest tier, featuring a full suite of features. You can compare plans and explore features on our pricing page.
Frequently asked questions:
Q. When will auto-reply reply to my reviews?
A. Auto-reply will reply to all reviews from the past 24h every day around 6pm EST.
Q. Can I auto-reply to historical reviews?
A. Auto-reply will reply to the reviews from the 24h leading up to you turning it on, but it can't go back and reply to your historical reviews.
Q. I want to learn more about responding to reviews from NIceJob?
Q. Why am I not seeing AI-suggested responses for my reviews?
A. If AI suggestions are missing, you may be on one of our legacy subscription plans. Legacy Starter Reviews plans do not include AI-assisted response features.
How to check your plan:
Go to Settings > Billing > Plans.
Review your current active subscription tier.
Want to unlock AI replies? Reach out to the NiceJob Support team via chat or email to discuss upgrade options tailored to your business needs. 🌟
Why are AI auto-replies only showing up for my Google reviews?
Great question! Right now, NiceJob’s AI auto-reply feature is designed specifically for Google reviews. For reviews coming in through Facebook or other platforms, you'll still need to pop in and respond to those manually directly from the platform.
My AI replies aren't posting to Google—what's going on?
If your AI-generated replies aren't posting automatically, your Google account is likely linked using a simple Review Site URL (RSV link). 👍
While that URL link is great for pulling your reviews into NiceJob, it doesn't give us the "write" permissions needed to post replies on your behalf. To get those AI replies flowing, you'll just need to upgrade your connection!
How do I upgrade my Google connection so AI auto-replies work?
Upgrading only takes a minute! Here’s how to give NiceJob permission to post for you:
Have more questions?
If you have any further questions or need assistance, please don't hesitate to reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com. We're always happy to help! 😊