The People Page! is your central hub for managing contacts, tracking customer journeys, and running targeted campaigns in NiceJob. Whether you want to view a customer's history, send review invites in bulk, or import past customer lists, the People Page gives you full control over your customer interactions.
Key Features & What You Can Do from the people page 👥
1. View Customer Profiles & Event History
You can see all of your NiceJob contacts here—including everyone who has left you a review and every contact you have invited.
The list automatically sorts by the most recent event for each customer. Whether an invite was just delivered, a new review was submitted, or customer details were updated from your CRM, the customer with the latest activity will always appear right at the top of the page.
Click on any customer’s name to open their detailed profile view. Inside each profile, you can see:
Contact Details: Email address, phone number, mailing address, and custom tags.
Customer Journey Events: A complete activity timeline showing their key interactions with your business.
Communication History: A full record of every email or SMS message sent to them through NiceJob. 💬
2. Filter & Sort Contacts
Organize and segment your contact list in seconds using handy pre-built categories:
Invited but no review: Contacts who received an invite but haven't left feedback yet.
Never invited for reviews: Fresh contacts ready for their first review invite.
Reviewed 4–5 stars / Reviewed 1–3 stars: Easily celebrate happy fans ⭐ or follow up with customers who need extra care.
All leads / All customers: Keep track of prospective clients versus active clients.
One-time customers vs. Repeat customers: See who is coming back for more.
Referred you / Leads from referrals: Spot your top brand advocates and track incoming referral leads.
3. Send Manual or Bulk Campaign Invites ✉️
Reaching out to individual clients or whole groups is quick and straightforward:
Search for specific customers by name or email using the search bar.
Select individual contacts or choose multiple people at once using the checkboxes.
Enroll them directly into campaigns, such as the Get Reviews, NPS, Get Repeates or Referrals campaign.
4. Import Contact Lists 📥
Bringing your past customer lists into NiceJob is simple:
Bulk-upload your customer data directly on the People page using a .CSV spreadsheet.
Smart Duplicate Protection: NiceJob automatically cross-checks incoming email addresses and phone numbers against your existing database to prevent duplicate contacts and repeated invites.
5. Export Contact Lists 🎉
You can export customer records directly from the People page using our new Beta feature!
To export your contacts:
Go to the People page.
Select contacts using the checkboxes, or click Select All Contacts.
Click More in the action menu.
Select Export.
Files with fewer than 100 contacts will download immediately. Larger files will be sent to your email. 👍
What's included in your export: Your exported file includes:
Customer Name
Customer Email
Customer Phone
Address (if added to the contact in NiceJob)
Lifecycle Stage (if they are a lead or a customer)
Blocked (if they have been blocked from communication in NiceJob)
Position
Tags (any tags imported from your CRM)
Review Count (if they left a review)
Average Review Rating
6. Manage Campaign Exclusions ⚙️
If you need to pause messages or remove someone from your list, you can choose from three options depending on your needs:
Unenroll: Removes the customer from their active campaign and places them into a 6-month cooldown period so they aren't messaged right away.
Block: Immediately halts active campaign messages and permanently prevents them from receiving future automated invites.
Delete: Completely removes the customer record, contact info, and message history permanently from your account.
Have More Questions
Reach out to our Success department through the little blue chat bubble or email your inquiries direct at support@nicejob.com. 😊